Thank you for visiting our website. We invite you to browse, and submit a question or comment if you wish. We are dedicated to providing information and services in a professional, caring and personalized manner, and strive to make our families and visitors feel comfortable while paying respects to their loved ones.
If you cannot visit us in person, or if you wish to post a thoughtful message for other online visitors to read, please visit the Online Condolences: in this way you can still be with the family in thought by signing the online guestbook, expressing your condolences or sharing memories about the deceased or be reminded of the anniversary of a death.
IMPORTANT NOTIFICATION FROM THE COMMONWEALTH OF MA OFFICE OF CONSUMER AFFAIRS and BUSINESS REGULATIONS
The following has been copied directly from the Commonwealth of MA web site:
Massachusetts Complaints Trigger Shutdown of Heritage Cremation Providers
Boston, MA (June 12, 2017) – Complaints filed recently by the Massachusetts Division of Professional Licensure (DPL) with Colorado officials have resulted in the registration suspension of Heritage Cremation Providers, an online cremation resource based in Colorado Springs.
Heritage Cremation was allegedly accepting payment for cremation and transport services from Massachusetts residents and then using registered funeral directors in this state to fulfill the services. Under Massachusetts law, any funeral services provider that accepts payment for such services must be registered by the Board of Registration of Funeral Directors and Embalmers. Heritage Cremation is not registered in Massachusetts or any other state except Colorado.
In suspending Heritage Cremation’s registration, Colorado’s Office of Funeral Home and Crematory Registration found that the online company was failing to notify consumers that it was subcontracting cremations and using its website advertising to conduct unregistered cremation practice in at least 11 states, including Massachusetts. The suspension order also notes that approximately 30 complaints have been registered with the Federal Trade Commission.
In May, DPL sent a Cease and Desist letter to Heritage Cremation explaining the illegality of providing services to Massachusetts consumers without a registration. This action was quickly followed with formal complaints to Colorado officials.
“Our reach is limited in dealing with out of state, online entities, but we are using every legal tool available to stop Heritage from operating illegally in Massachusetts,” said Charles Borstel, Commissioner of the Division of Professional Licensure. “We commend Colorado state officials for acting swiftly in this matter and continuing their investigation of this during the registration suspension.”
Massachusetts consumers are advised to use the “Check a License” link on the DPL home page at Mass.Gov/dpl to ensure the funeral director they are dealing with is registered or has any complaints or enforcement actions against them. It’s important to also note that funeral directors are required to provide consumers with a list of prices for products and services either over the phone or in person before they show these items to customers. If consumers suspect that something is wrong with their contract, the transaction, the funeral director or the funeral home, they are encouraged to call DPL’s Office of Investigations at 617-727-7406.
We have had one family call after being referred to our funeral home, who then advised us they wanted us to work with Heritage. Please know we will not provide services to other funeral homes and entities who are not governmentally licensed and vetted professionals.
A Word about Flowers
In Massachusetts, funeral homes cannot sell flowers so we do not offer that service through our web site. To ensure quality work, prompt service and timely deliver we encourage you to order flowers directly through a local florist rather though national company websites. You may call the funeral home at 508-875-3106 and we can provide the name and number of the florist the family has chosen.
American Heart Association change of address for memorial gifts: PO Box 417005, Boston, MA 02241-7005
Prearrangement is a gift to your family, sparing them from hard decisions at an emotional time. Learn more aboue this practical & loving gesture.
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Boyle Bros Funeral Home Inc
FRAMINGHAM, MA 01702